Important Notification (Please READ our full policy CAREFULLY before placing an order, specially COD/Non-Returnable products. While we strive to provide the best service, certain factors—such as specific toy types or delivery areas—may be beyond our control. By proceeding with your purchase, you acknowledge and accept these conditions.
1) If you do not receive your order within 7 days of placing it, please WhatsApp us immediately at 8595308088. Delays in reaching out may make it difficult for us to track, replace, or refund your order.
2) Save our WhatsApp number 8595308088 for quick support — we’re just a whatsapp message away!
Note: Please do not cancel your order at the request of the delivery person unless you genuinely wish to do so.
Note: Please ensure you provide a valid WhatsApp number when placing your order. Our GyftZee team and courier partners communicate order updates and confirmations via WhatsApp chat or call.
3) For Cash on Delivery (COD) orders, we will first confirm your order through WhatsApp using our number: 8595308088. Only after receiving your confirmation on WhatsApp chat will we proceed with processing the order. If no confirmation is received in 48 hrs, we will cancel the order.
If we do not receive your acknowledgment on WhatsApp, the order will not be dispatched. This measure helps ensure that the package reaches the correct address and prevents potential losses due to delivery charges on unconfirmed orders.
4) To ensure smooth delivery:
Thank you for your cooperation in helping us serve you better.
___________________________
At GyftZee, we ensure 99% accuracy in delivering quality products. Every item is thoroughly tested for orders both online and in our retail store before being handed over to customers and even before it is placed in our storage because we understand the value of both money and time. This commitment has earned us the trust of many who love shopping online at gyftzee.com.
While GyftZee is fully eligible to list products on popular marketplaces within India and a quicker 10 mins e-commerce platforms, we choose to operate independently more to maintain our strict quality control standards. The fulfillment models of such platforms often limit our ability to conduct thorough quality checks before delivery, which can lead to higher return rates and compromised customer experience. Additionally, high commission fees would require us to increase product prices to maintain the same quality — something we aim to avoid.
By managing our own operations, we ensure better value, consistent quality, and a more personalized service for our customers.
That’s why we prefer and encourage you to shop directly at GyftZee.com, where we can guarantee the best quality at the best price. Happy shopping!
GyftZee Refund and Return Policy
At GyftZee, we are committed to ensuring your satisfaction with every purchase. However, we understand that sometimes issues may arise. Please review our refund and return policy very carefully:
NOTE
COD orders - Cash on Delivery (COD) is available for just ₹89. Please note that while COD orders follow our standard return policies, the ₹89 COD fee is non-refundable.
If the product you ordered is unavailable for any reason, we will either process a refund or offer a replacement. We will confirm your preference with you via WhatsApp before proceeding.
If any order has a shortage or mistake, we will refund the specific item or adjust it in your next order. However, the entire package may not be eligible for return due to a single item issue. Please double-check before placing multiple product purchases in a single order.
1. Shipping Policy
- Processing Time: Orders are processed within 1-2 business days after confirmation. You will receive an email notification once your order has been shipped.
- Shipping Methods: We have partnered with professional delivery services to ensure your orders are handled with care and delivered promptly.
- Shipping Charges: We charge shipping and packaging costs to help manage our pricing, which is already the BEST value considering the quality of our products. Ordering the minimum quantity for free shipping helps us continue offering you the best prices. With your support, we can maintain competitive pricing while covering shipping and packaging through our professional delivery partners.
Free shipping for orders above ₹499.
2. Delivery Time
- Domestic Delivery: For Noida and nearby NCR, expect delivery within 1-3 business days. For the rest of India, delivery typically takes 5-7 business days. In some cases, depending on the delivery service, expedited options may be available for faster shipping.
- Delivery Areas: We deliver to most locations across India. Please note that remote areas may experience longer delivery times, and certain locations might not be eligible for delivery. We will refund in those cases.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email/whatsapp. You can use this number to track the status of your shipment on the courier’s website.
4. Delivery Issues
If you encounter any issues with your delivery, such as delays or missing items, please contact us as soon as possible. We will work with the courier service to resolve the issue and ensure that you receive your order promptly.
5. International Shipping
Currently, we only offer shipping within India. We do not provide international shipping at this time.
6. Returns and Exchanges
For information on non-returnable products, returns and exchanges, please refer to our [Return Policy](#) page. If you need assistance with a return or exchange, contact our customer support team.
- Once an order is dispatched from our store, it cannot be cancelled or returned due to a change of mind. However, if you still wish to return the product, a refund will be initiated after the item is received back in its original condition. A flat return shipping fee of ₹120 — or the actual two-way shipping cost incurred, whichever is higher — will be deducted from the refund or exchange amount.
- For COD cases, if you do not accept the order, the shipping Rs 69 and the COD cost Rs 89 will be deducted.
-
Please note that GyftZee does not offer reverse shipping (Only except a few locations). You are required to ship the product yourself within 7 days of receiving it. Kindly send the item to:
142 Block-3
Ganga Shopping Complex
Sector-29
Noida, U.P.
PIN 201301
7. Contact Us
If you have any questions about shipping or delivery, please feel free to reach out to us:
- Email: gyftzee@gmail.com
- WhatsApp: +91-8595308088
- Address: GyftZee, 142, Block-3, Ganga Shopping Complex, Sector-29, Noida, Uttar Pradesh, India
Thank you for shopping with GyftZee! We appreciate your business and are committed to providing you with a great shopping experience.
Additional Offers
In Noida, get next day delivery for orders placed before 2 PM. For Noida/NCR, delivery takes 1-3 days. Outside Noida/NCR, expect your order between -
barring any unforeseen courier delays. We will keep you updated in case of any exceptions.
