GyftZee – Frequently Asked Questions
1. What is GyftZee?
GyftZee is a growing D2C and B2B platform for toys, gifts, stationery, lifestyle products and gifting solutions, serving customers and businesses across India.
For consumers, GyftZee offers thoughtfully selected products for everyday use, birthdays, celebrations and gifting. For businesses, GyftZee provides B2B product supply, retailer support, corporate gifting and bulk-order solutions.
2. Where does GyftZee operate?
GyftZee serves customers and businesses across India, subject to delivery and service availability.
Our toys and gifting warehouse is located in Sector 8, Noida, with Pan-India operations supported through logistics partners.
3. How can I place a D2C order on GyftZee?
You can place an order directly through GyftZee.com by selecting your products, adding them to your cart and completing checkout using the available payment options.
4. What payment methods do you accept?
We accept secure online payment options including UPI, debit cards, credit cards, net banking and other available prepaid methods.
Cash on Delivery (COD) or Partial COD availability may vary by product, location and order value.
5. Can I modify or cancel my order?
Orders can generally be modified or cancelled before dispatch. Once an order has been dispatched, modifications or cancellations are not guaranteed and depend on shipment status.
6. How long does delivery take?
Delivery typically takes approximately 1–2 days in Delhi NCR and 3–6 days in other parts of India, subject to location, product availability and courier serviceability.
7. Do you offer returns or replacements?
GyftZee does not offer returns or refunds for change of mind.
A 7-day replacement may be provided in cases such as:
- Damaged product
- Defective product
- Incorrect item received
Products must be unused, in original condition and with original packaging intact.
A mandatory 20-second unboxing video is required to process a replacement request.
8. Does GyftZee offer B2B wholesale supply?
Yes. GyftZee is expanding its Pan-India B2B supply network for retailers, wholesalers and resellers.
Our B2B range includes toys, gifts, stationery and lifestyle products.
Retailers can register through our B2B Retailer Registration page.
9. Who can register as a GyftZee B2B retailer?
Retailers, resellers, wholesalers and other businesses looking to source products for commercial purposes can apply for a B2B account.
Account approval and access to B2B products or pricing may be subject to GyftZee's verification and business requirements.
10. Can a retailer join through a GyftZee distributor?
Yes. GyftZee is developing a distributor-led retail network outside NCR.
If a retailer has been referred by an authorised GyftZee distributor, the retailer may provide the relevant Distributor Code during registration.
11. Does GyftZee offer Corporate Gifting?
Yes. GyftZee offers corporate gifting and bulk gifting solutions across selected product categories.
Businesses can contact us with their requirement, quantity, budget and delivery details so we can discuss suitable options.
12. Do you offer Birthday & Return Gift packages?
Yes. GyftZee offers return gifts and bulk gifting options suitable for birthdays, school events, celebrations and other occasions.
For larger quantities or customised requirements, please contact our team through WhatsApp or email.
13. Does GyftZee offer Franchise or Distributorship?
GyftZee is developing a franchise and distributorship model outside NCR for selected markets.
Interested businesses can contact GyftZee to discuss territory, product categories, investment requirements and the applicable business model.
14. Can manufacturers or suppliers work with GyftZee?
Yes. We welcome enquiries from manufacturers, importers, distributors and suppliers interested in supplying products through the GyftZee network.
Product category, pricing, MOQ, supply capability and other commercial details may be reviewed as part of the onboarding discussion.
15. What technology supports GyftZee?
GyftZee uses modern e-commerce technology and digital tools to support its D2C and B2B operations.
Our technology and digital capabilities are supported by MakeIn Digital Enterprises, working across Shopify, e-commerce, websites, apps and digital marketing for D2C and B2B businesses.
16. Are products checked before dispatch?
Products are checked before packing and dispatch as part of our quality-control process.
17. Do you deliver across India?
Yes. GyftZee delivers to most serviceable locations across India through logistics partners, subject to courier serviceability.
18. Will I receive order updates?
Yes. Order confirmation, dispatch and delivery updates may be provided through WhatsApp, email or other available communication channels.
