GyftZee – Frequently Asked Questions (FAQ)

1. What is GyftZee?

GyftZee is an Indian kids online platform offering thoughtfully curated toys, stationery, and gifting solutions at affordable prices for families across India.

2. How can I place an order on GyftZee?

You can place an order directly through our website https://gyftzee.com by selecting your desired products, adding them to your cart, and completing checkout using available payment options.

3. What payment methods do you accept?

We accept secure online payment options including UPI, debit cards, credit cards, net banking, and other prepaid methods (with applicable discounts).
Cash on Delivery (COD) or Partial COD (₹99 advance) availability may vary by product, location, and order value.

4. Can I modify or cancel my order?

Orders can be modified or cancelled before dispatch.
Once dispatched, modifications or cancellations are not guaranteed and depend on shipment status with the courier.

5. How long does delivery take?

Delivery typically takes 1–2 days in Delhi NCR and 3–6 days in other parts of India. Each product undergoes a detailed quality and functionality check by our engineering team before dispatch to ensure it reaches you in perfect working condition.

6. Do you offer returns or replacements?

GyftZee does not offer returns or refunds for change of mind.

We provide a 7-day replacement only in case of:

  • Damaged produc

  • Defective product

  • Incorrect item received

Products must be unused, in original condition, with all original packaging intact.
A mandatory 20-second unboxing video is required to process any replacement request.

Please refer to our Replacement Policy page for detailed conditions.

7. What if I receive a damaged or incorrect product?

In the unlikely event that you receive a damaged or incorrect product—despite our strict quality checks before dispatch—please contact our customer support WhatsApp chat 8595308088 immediately. We will arrange a replacement at no additional cost, subject to verification and policy conditions.

8. Are products checked before dispatch?

Yes. Every product is carefully inspected and tested before packing and dispatch to maintain quality standards and customer satisfaction.

9. Do you offer bulk or return gift packages?

Yes, we curate special return gift sets and party packages suitable for birthdays and celebrations. For bulk inquiries or custom requirements, please contact us via WhatsApp.

10. How can I contact GyftZee customer support?

You can reach us via:

  • Email: gyftzee@gmail.com
  • WhatsApp: +91-8595308088

11. Do you deliver across India?

Yes, GyftZee delivers to most serviceable locations across India, subject to courier serviceability, through trusted logistics partners like DELHIVERY, DTDC, EKart, Amazon etc.

12. Will I receive order updates?

Yes. You will receive order confirmation on your given email, dispatch, and delivery updates via WhatsApp or email.