GyftZee FAQ

Frequently Asked Questions (FAQ)

At GyftZee, we aim to provide a seamless shopping experience for all your toy, stationery, and gift needs. Here are some frequently asked questions to help guide you through our platform.

General Questions

1. What is GyftZee?

GyftZee is your one-stop online store for high-quality toys, stationery, and gifts at unbeatable prices. Using artificial intelligence, we streamline our product selection and pricing to ensure the best deals for parents, kids, and professionals alike.

2. Where is GyftZee located?

GyftZee is based in Noida, India. Our retail showroom is open for local customers, and we also deliver PAN India through our online platform GyftZee.com, which will be launching soon!

3. What type of products does GyftZee offer?

We offer a wide range of products including toys, stationery, gifts, birthday and party decorations, and premium products like perfumes from brands like Titan and Fastrack.

Shipping & Delivery

4. Do you offer same-day delivery?

Yes, we offer 1-2 day delivery for customers in Noida (sectors 1-80). For other locations, delivery typically takes 2-5 days, depending on your location.

5. How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order directly on our website under 'My Orders'.

6. What delivery partners do you work with?

We partner with leading delivery professionals like Ecom Express, DTDC, Uncle Delivery, and Delhivery to ensure timely and secure deliveries.

Orders & Returns

7. Can I cancel or change my order after placing it?

Yes, you can modify or cancel your order within 24 hours of placing it. After that, changes may not be possible as the order processing would have started.

8. What is your return policy?

We offer a 7-day return policy on most items. The product must be in its original condition with all tags intact. Visit our Returns & Refund Policy page for more details.

9. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer support immediately. We will arrange a return or replacement at no extra cost.

Payments & Offers

10. What payment methods do you accept?

We accept a wide range of payment options including credit/debit cards, UPI, net banking, and popular mobile wallets like Paytm and Google Pay.

11. How do I apply a discount code to my order?

To apply a discount code, simply enter the code at checkout in the 'Apply Coupon' section. If the code is valid, the discount will be applied automatically to your order total.