5 Days Replacement on Manufacturing Defects
(Clear, uncut 20-second unboxing video required)

1) If you do not receive your order within 7 days of placing it, please WhatsApp us immediately at 8595308088. Delays in reaching out may make it difficult for us to track or arrange a replacement, if applicable.

2) Save our WhatsApp number 8595308088 for quick support — we’re just a whatsapp message away!

Note: Please do not cancel your order at the request of the courier delivery person unless you genuinely wish to do so.

Note: Please ensure you provide a valid WhatsApp number when placing your order. Our GyftZee team and courier partners communicate order updates and confirmations via WhatsApp chat or call.

3) For Cash on Delivery (COD) orders, we will first confirm your order through WhatsApp using our number: 8595308088. Only after receiving your confirmation on WhatsApp chat will we proceed with processing the order. If no confirmation is received in 48 hrs, we will cancel the order.

If we do not receive your acknowledgment on WhatsApp, the order will not be dispatched. This measure helps ensure that the package reaches the correct address and prevents potential losses due to delivery charges on unconfirmed orders.

4) To ensure smooth delivery:

  • Answer calls/whatsapp from the delivery agent. Missed calls may lead to a return.

  • Our professional courier partners usually attempt delivery 2-3 times.

Thank you for your cooperation in helping us serve you better.

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At GyftZee, we ensure 99% accuracy in delivering quality products. Every item is thoroughly tested for orders both online and in our retail store before being handed over to customers and even before it is placed in our storage because we understand the value of both money and time. This commitment has earned us the trust of many who love shopping online at gyftzee.com.

While GyftZee is fully eligible to list products on popular marketplaces within India and a quicker 10 mins e-commerce platforms, we choose to operate independently more to maintain our strict quality control standards. The fulfillment models of such platforms often limit our ability to conduct thorough quality checks before delivery, which can lead to higher return rates and compromised customer experience. Additionally, high commission fees would require us to increase product prices to maintain the same quality — something we aim to avoid.

By managing our own operations, we ensure better value, consistent quality, and a more personalized service for our customers.

That’s why we prefer and encourage you to shop directly at GyftZee.com, where we can guarantee the best quality at the best price. Happy shopping!

GyftZee Refund and Replacement Policy (No Returns)

At GyftZee, we are committed to ensuring your satisfaction with every purchase. However, we understand that sometimes issues may arise. Please review our refund and replacement policy very carefully:

NOTE 

COD orders - Cash on Delivery (COD) is FREE. Please note that while COD orders follow the same replacement policy as prepaid orders.

If the product you ordered is unavailable for any reason, we will either offer a replacement or process a refund only if replacement is not possible. We will confirm your preference with you via WhatsApp before proceeding.

If any order has a shortage or mistake, we will refund the specific item or adjust it in your next order. However, the entire package may not be eligible for replacement due to a single item issue. Please double-check before placing multiple product purchases in a single order.

1. Eligibility for Replacement:

  • Replacement is applicable only for products that are defective or damaged. Please note that damage to the product box/packaging is not considered a valid reason for a replacement.
  • To initiate a replacementrequest, you must provide clear evidence that the product itself is defective.

2. Video Evidence Requirement:

  • To claim a replacement only for wrong product, you must create a detailed video recording of the entire unboxing process. This video should clearly show the following:
    • The condition of the package upon receipt.
    • The unsealing and opening of the package.
    • The defective product, highlighting the specific issues.
  • This video evidence is crucial for our review process. Without it, we will not be able to process your replacement request.
  • A clear unboxing video is mandatory to help us verify issues that may occur during transit or delivery. Without proper video evidence, we will not be able to process replacement requests.
  • We've observed that delivery-related issues are a common cause of disputes, which is why recording a proper unboxing video—from the moment of receiving the package—is crucial for us to process any claims effectively

3. Products Not Eligible for Replacement:

  • Certain products are not eligible for replacement due to their nature.
    These will be clearly marked on the product page.
    Examples include select electronic toys, flying toys, sensor toys, and watches.
  • Please review the product and its description details carefully.
  • Once an order is dispatched from our store, it cannot be cancelled or replaced due to a change of mind.

4. Complaint Submission:

  • All replacement requests must be submitted within 5 days of delivery via WhatsApp at 8595308088.

  • In case a replacement is approved, our team will guide you on the next steps via WhatsApp.

  • You can submit your replacement request and video evidence through our customer service email at gyftzee@gmail.com or via WhatsApp at +91 8595308088.

5. Review and Processing Time:

  • Upon receiving your complaint and video evidence, our team will review the details to verify the defect.
  • Once a replacement request is approved, processing may take up to 7 working days. We will notify you of the outcome via email or phone or whatsapp.

6. Refund Method:

  • Refunds, if approved due to non-availability of replacement, will be issued to the original payment method used during the purchase or UPI to your number/QR code. In case of any discrepancies, our customer service team will guide you through alternative options.

We appreciate your understanding and cooperation in following these guidelines to help us serve you better. If you have any questions or need further assistance, please don’t hesitate to contact us.

Important Notification (Please READ our full policy CAREFULLY before placing an order, specially COD/Non-Replace products. While we strive to provide the best service, certain factors—such as specific toy types or delivery areas—may be beyond our control. By proceeding with your purchase, you acknowledge and accept these conditions.

GyftZee Team
www.gyftzee.com
Customer Support Email: gyftzee@gmail.com
[Customer Support WhatsApp chat: +91 8595308088]