Important Notification (Please READ our full policy CAREFULLY before placing an order, specially COD/Non-Returnable products. While we strive to provide the best service, certain factors—such as specific toy types or delivery areas—may be beyond our control. By proceeding with your purchase, you acknowledge and accept these conditions.

1) If you do not receive your order within 7 days of placing it, please WhatsApp us immediately at 8595308088. Delays in reaching out may make it difficult for us to track, replace, or refund your order.

2) Save our WhatsApp number 8595308088 for quick support — we’re just a whatsapp message away!

Note: Please do not cancel your order at the request of the delivery person unless you genuinely wish to do so.

Note: Please ensure you provide a valid WhatsApp number when placing your order. Our GyftZee team and courier partners communicate order updates and confirmations via WhatsApp chat or call.

3) For Cash on Delivery (COD) orders, we will first confirm your order through WhatsApp using our number: 8595308088. Only after receiving your confirmation on WhatsApp chat will we proceed with processing the order. If no confirmation is received in 48 hrs, we will cancel the order.

If we do not receive your acknowledgment on WhatsApp, the order will not be dispatched. This measure helps ensure that the package reaches the correct address and prevents potential losses due to delivery charges on unconfirmed orders.

4) To ensure smooth delivery:

  • Answer calls/whatsapp from the delivery agent. Missed calls may lead to a return.

  • Our professional courier partners usually attempt delivery 2-3 times.

Thank you for your cooperation in helping us serve you better.

___________________________

At GyftZee, we ensure 99% accuracy in delivering quality products. Every item is thoroughly tested for orders both online and in our retail store before being handed over to customers and even before it is placed in our storage because we understand the value of both money and time. This commitment has earned us the trust of many who love shopping online at gyftzee.com.

While GyftZee is fully eligible to list products on popular marketplaces within India and a quicker 10 mins e-commerce platforms, we choose to operate independently more to maintain our strict quality control standards. The fulfillment models of such platforms often limit our ability to conduct thorough quality checks before delivery, which can lead to higher return rates and compromised customer experience. Additionally, high commission fees would require us to increase product prices to maintain the same quality — something we aim to avoid.

By managing our own operations, we ensure better value, consistent quality, and a more personalized service for our customers.

That’s why we prefer and encourage you to shop directly at GyftZee.com, where we can guarantee the best quality at the best price. Happy shopping!

GyftZee Refund and Return Policy

At GyftZee, we are committed to ensuring your satisfaction with every purchase. However, we understand that sometimes issues may arise. Please review our refund and return policy very carefully:

NOTE 

COD orders - Cash on Delivery (COD) is available for just ₹89. Please note that while COD orders follow our standard return policies, the ₹89 COD fee is non-refundable.

If the product you ordered is unavailable for any reason, we will either process a refund or offer a replacement. We will confirm your preference with you via WhatsApp before proceeding.

If any order has a shortage or mistake, we will refund the specific item or adjust it in your next order. However, the entire package may not be eligible for return due to a single item issue. Please double-check before placing multiple product purchases in a single order.

1. Eligibility for Cancellation and Refund (Return):

  • Refunds and returns are applicable only for products that are defective or damaged. Please note that damage to the product box/packaging is not considered a valid reason for a refund or return.
  • To initiate a cancellation or return request, you must provide clear evidence that the product itself is defective.

2. Video Evidence Requirement:

  • To claim a return only for wrong product, you must create a detailed video recording of the entire unboxing process. This video should clearly show the following:
    • The condition of the package upon receipt.
    • The unsealing and opening of the package.
    • The defective product, highlighting the specific issues.
  • This video evidence is crucial for our review process. Without it, we will not be able to process your refund or return request.
  • Video evidence is essential, as in e-commerce, a majority of fraud—nearly 90%—occurs at the ground shipping and delivery level, which is beyond our direct control, despite partnering only with top professional courier services in India. We've observed that delivery-related issues are a common cause of disputes, which is why recording a proper unboxing video—from the moment of receiving the package—is crucial for us to process any claims effectively

3. Products Not Eligible for Refunds and Returns:

  • Certain products are not eligible for refunds or returns. These products will be clearly marked as non-refundable and non-returnable in the product description or during the purchase process. Example, All Flying Toys is one such category, All types of watches, electronic items like Cobra Snake Toy, Robots, Flipping Dog, Kitchen Sets is another category
  • Please review the product and its description details carefully before making a purchase to ensure you are aware of the refund and return policy applicable to each item.
  • Once an order is dispatched from our store, it cannot be cancelled or returned due to a change of mind. However, if you still wish to return the product, a refund will be initiated after the item is received back in its original condition. A flat return shipping fee of ₹120 — or the actual two-way shipping cost incurred, whichever is higher — will be deducted from the refund or exchange amount.
  • For COD cases, if you do not accept the order, the shipping Rs 69 and the COD cost Rs 89 will be deducted.

4. Complaint Submission:

  • All cancellation and return requests must be submitted within 48 hours of receiving the product. Any requests made after this period will not be considered.

  • Please note that GyftZee does not offer reverse shipping to all locations (we will inform you about it after confirmation). For those locations, you are required to ship the product yourself within 7 days of receiving it. Kindly send the item to:

    142 Block-3
    Ganga Shopping Complex
    Sector-29
    Noida, U.P.
    PIN 201301

  • You can submit your refund or return request and video evidence through our customer service email at gyftzee@gmail.com or via WhatsApp at +91 8595308088.

5. Review and Processing Time:

  • Upon receiving your complaint and video evidence, our team will review the details to verify the defect.
  • Please allow 7-14 working days for us to process your refund AND further 5-10 working days for return. We will notify you of the outcome via email or phone or whatsapp.

6. Refund Method:

  • Refunds will be issued to the original payment method used during the purchase or UPI to your number/QR code. In case of any discrepancies, our customer service team will guide you through alternative options.

We appreciate your understanding and cooperation in following these guidelines to help us serve you better. If you have any questions or need further assistance, please don’t hesitate to contact us.

GyftZee Team
www.gyftzee.com
Customer Support Email: gyftzee@gmail.com
[Customer Support WhatsApp: +91 8595308088]